FoodBoss Order Guard Terms & Conditions

Welcome to FoodBoss Order Guard!

FoodBoss Order Guard, OrderGuard, Order Guard (“Order Guard”) is a protection program offered by FoodBoss.com to enhance your food delivery experience. By purchasing or using Order Guard, you agree to these Terms and Conditions.

1. Program Overview Order Guard is a service that provides additional protection on your food delivery orders. It is not insurance.

2. Eligibility & Automatic Enrollment To be eligible for the FoodBoss Order Guard program, the user must meet the following criteria:

• 2.1 Registered User The individual must be a current registered user of FoodBoss.com, having completed the registration process and maintaining an active account.
• 2.2 Automatic Enrollment If you purchase Order Guard and are not a registered user, we will automatically enroll you as a FoodBoss.com user, subject to our Privacy Policy and Terms & Conditions. There is no additional charge to be a FoodBoss.com user.
• 2.3 Enrollment in Order Guard The user must be actively enrolled in the FoodBoss Order Guard program. Enrollment is confirmed when the user purchases and is charged for a monthly or annual order guard subscription.

3. Non-Insurance Order Guard is a protection service and IS NOT insurance. It is intended to provide additional assurance and support for your food delivery experience.

4. Effective Date and Activation of Plan The FoodBoss Order Guard protection becomes effective on the date of purchase ("Effective Date"). However, under the FoodBoss Order Guard program is subject to a 30-day waiting period from the Effective Date. During this waiting period, participants are not eligible to receive benefits under the Order Guard program. Benefits become fully active and available to the participant following the completion of this 30-day waiting period, provided that all other conditions of the program are met.

5. Terms and Conditions of FoodBoss.com Your use of Order Guard is subject to the Privacy Policy and Terms & Conditions of FoodBoss.com.

6. Pricing and Subscription Changes FoodBoss reserves the right to update the pricing for the Order Guard service at any time without prior notice. Prices for our services may change periodically, and FoodBoss does not provide price protection or refunds in the event of a price reduction or promotional offering.

7. Cancellation Policy FoodBoss has the right to cancel any user’s FoodBoss account and/or Order Guard subscription at its sole discretion, without notice. This may occur for reasons including, but not limited to, breach of these Terms and Conditions, misuse of the service, or account inactivity.

8. Exclusions and Limitations The FoodBoss Order Guard service comes with certain exclusions and limitations that affect the benefits. These exclusions and limitations are subject to change at FoodBoss’ discretion. Users are encouraged to review this information regularly to stay informed about their plan.

• 8.1 Monthly Maximum Refund Participants are eligible for a maximum refund amount of $100 in a calendar month.
• 8.2 Annual Maximum Refund Amount The maximum refund amount that a participant in the FoodBoss Order Guard program can receive in a single calendar year is $500.
• 8.3 Submission Limit Participants are limited to one approved claim submission per calendar month. The approved claim will be eligible for a refund up to the monthly maximum stated in section 8.1.

9. Claims Process & Eligibility For a claim to be eligible for a refund under the FoodBoss Order Guard program, the following conditions must be met:

• 9.1 Submission Timeline Claims must be submitted within 48 hours of the completion of the purchase. Claims filed after this period will not be eligible for a refund.
• 9.2 Eligible Third-Party Services The purchase must be made through one of the eligible third-party delivery services. The list of eligible services is subject to change at FoodBoss’s discretion. It is the responsibility of the user to ensure that the purchase is made through an eligible service before filing a claim.
• 9.3 Receipt Requirements The receipt submitted must be the original print-out or digital copy of the purchase delivery order. The receipt must clearly show the date of purchase, the amount paid, and the service provider’s details.
• 9.4 Claims Documentation All claims must include a fully completed claims form and the original receipt of the delivery order to qualify for a refund. Incomplete submissions or those lacking the necessary documentation will not be considered for a refund.
• 9.5 Claim Submission Process To be eligible for approval, all claims must be submitted by mail and received at FoodBoss’ designated processing office. Claims will not be processed or approved until they are received in full at the processing office. The address and further details for submission are provided in the claims instructions section.
• 9.6 Account Status To be eligible for a refund or reimbursement under the Order Guard program, the user must meet the following criteria:
• Active Subscription: The user must have a current and active Order Guard subscription at the time of the claim submission and throughout the processing of the claim.
• Account in Good Standing: The user's account must be paid in full and in good standing, with no outstanding dues or pending payments for the Order Guard service.
  Claims submitted by users who cancel their subscription while their claims are still pending processing will not be eligible for refunds or reimbursements. Claims are only eligible if the subscription remains active and the account remains in good standing until the claim is fully processed.

It is essential for users to comply with these requirements to ensure their claim is processed efficiently and to improve the chances of a successful refund. FoodBoss reserves the right to verify the authenticity of the documentation provided and to reject any claim that does not meet these criteria. Future updates to the claim process may require the submission of photographic evidence or additional documentation to support the claim.

Claims submitted under the FoodBoss Order Guard program will be processed as promptly as possible. Please be advised that the processing of claims may take up to 6 weeks from the mailing date. This time frame allows for a thorough review and verification of the claim and accompanying documentation to ensure compliance with our Terms and Conditions. We appreciate your patience during this period and will make every effort to resolve claims within this time frame.

10. Modifications and Termination We reserve the right to modify or terminate the Order Guard program, these Terms, or any part thereof, at any time without notice.

11. Contact Us For questions about Order Guard, please contact support@foodboss.com.

12. Acceptance of Terms By purchasing a subscription to the FoodBoss Order Guard program, users acknowledge and agree to these terms, including the right of FoodBoss to alter or amend the terms, pricing, exclusions, and limitations without prior notice. By purchasing or using Order Guard, you signify your acceptance of these Terms and Conditions.